EM Motorsport is a leading electronic design and manufacture company that supplies equipment and systems to high end Motorsport series and race circuits. This appointment is a split role within the company. Your time will be split between Electronics Customer Support and Electronics Production. If you are a flexible, conscientious person with Electronics experience that we would like to hear from you.
Roles (Electronics Customer Support Engineer)
- Providing after sales support to our customers on site and remotely. This could be in the UK, Europe or occasionally further afield.
- Assist in the pre and post visit equipment maintenance and software configuration.
- Record the allocation of units.
- Help customers to organise spare unit allocation.
- Preparing reports for sharing with colleagues’ including issues and achievements.
- Faults tracking and conclusion
- Provide feedback for in-house development tests.
Responsibilities (Electronics Customer Support Engineer)
- Ensure that our customers have a single point of contact for after sales support.
- Ensure that customers are keeping all equipment operational and correctly configured
- Raising any and all faults/issues and requesting return for all faulty equipment for investigation
- Maintaining a tidy working area at all times both in the office and onsite
- Representing EM Motorsport in a professional manner at all times
- Being well organised when travelling and working away.
Skills and requirements (Electronics Customer Support Engineer)
- Good communication skills (e.g. concise, clear, timely and appropriate media used).
- Knowledge on electronic technologies (HW and SW)
- Good understanding of Ethernet networks and fibre optic converters
- Ability to read a mechanical drawing.
- Ability to read and write detailed and concise technical reports.
- Experience with the use of tools associated with wiring.
- Procedurally driven when performing duties (e.g. use of existing procedures and proposal for new)
- Proactive as opposed to reactive by nature. IE someone that will anticipate a problem before it happens.
- Good computer literacy (i.e. familiarity with using MS Windows/Office packages and network resources)
- Approachable and amenable (i.e. welcoming to communications from customers and colleagues)
Roles (production)
- Building and assembling the products that we manufacture in house
- Small mechanical activities such as drilling and cutting out shapes on aluminium or steel sheeting
- Wiring devices by either following writing diagrams or a demonstration from another member of the team
- Assembling connectors with crimping pins or soldering pins
- Use of heat gun to product cables and looms
- Testing the final product
Responsibilities (production)
- Supporting the Production team to build the products we manufacture in house
- Supporting the Production team to Test our products before they are despatched
- Supporting the Production team to service our equipment annually
Skills and requirements (production)
- You should have a Basic working knowledge of multimeter’s (preferably Oscilloscope)
- Basic knowledge of electronics
- You will be IT literate in Windows, Word, Excel and Outlook
- You must have the ability to work under pressure in order to meet the deadlines requested by our customers.
- You must be organised, tidy and conscientious with the ability to work on your own as well as under supervision.