Job description
At McLaren, our mission is to set the standard for high performance in sport. And everyone, in every part of the team, has a role to play. So if you want to test your ideas with the world watching... And measure your progress in milliseconds... And play your part in racing history... You belong here. High performance starts with you.
Purpose of the Role:
The role will ensure end user support operates efficiently and reliably. You will be responsible for supporting the IT environment, resolution of technical issues and fulfilling user requests. We operate in an extremely fast paced environment so flexibility in working hours will be required.
You'll be joining a fun, supportive, ambitious and delivery focused team that provides members with flexibility, autonomy and exciting opportunity throughout the multiple racing series we support.
Role Dimensions:
This role will own the successful implementation of key technical enhancements to continually improve responsiveness and consistency of resolution to IT support requests and the IT service received by the end user community.
The role covers the complete end user systems estate, inclusive of the device and platform they operate on. Ensuring new and updated business solutions meet business requirements, delivering demonstrable business value, aligned to best practice deployment of technology stacks and industry best and/or standard processes. You’ll act as an IT Representative to the key business stakeholders to help deliver the Business Technology Roadmap.
Principal Accountabilities:
- Using strong technical skills that span across a breadth of technology areas to find solutions to both typical and unconventional problems.
- Ensuring that issues are resolved in a prioritised way based on impact.
- Analysing root causes to ensure permanent resolution where possible.
- You will have an open mind to innovation and new solutions and seek to bring those into the environment.
- Taking ownership of end user issues with a strong sense of responsibility.
- Building and maintaining relationships with key Business stakeholders and suppliers.
- Tactical decisions to implement initiatives to ‘get things done’.
- Prioritisation of tasks in a high-pressure environment including managing customer expectations.
Job requirements
Knowledge, Skills and Experience:
- Experience tackling complex technical faults working with cross functional teams.
- Profound working knowledge of the entire Microsoft Office 365 suite.
- In-depth understanding and experience with multiple OS platforms such as Mac OS & Windows 10.
- Experience with enterprise level infrastructure such as Azure AD, Windows Server, Hyper-V, SSO, SCCM, Group Policy, Security.
- Good networking understanding, VLANs, VPN, DHCP, DNS, LAN, WAN, Cisco Meraki.
- Some previous knowledge of hardware procurement and asset management.
- Understanding of ITIL and Service Management good practice framework.
- MCP/MCITP/CCNA certified desirable.
Personal Attributes:
- Ability to build and maintain relationships with customers, peers, and stakeholders.
- Strong verbal and written communication skills.
- Excellent customer service skills proven within a high-pressure environment.
- Ability to remain calm and efficient under pressure.
- Good at problem solving and being organised in an enterprise environment.
- Ability to absorb technical information and communicate effectively at all levels to both technical and non-technical audiences.
What McLaren can offer?
We constantly strive to be better tomorrow than we are today. Our ambition is to be the most pioneering and exhilarating racing team in the world, and our collective task is to set the standards for high performance in sport. We show up every day with energy and enthusiasm, ready to play our part.
We encourage and support diversity, equity and inclusion. We will actively promote a culture that values difference and eliminates discrimination in our workplace.
McLaren Racing is based at the iconic McLaren Technology Centre (MTC) near Woking. Here at McLaren, we offer hybrid working with 3 days a week based in the MTC.
Our state of the art, sustainable campus offers many facilities including a gym, restaurant and indoor and outdoor break-out areas, as well as direct access to park and common land. The MTC is connected to Woking mainline station via regular shuttle buses, from which London Waterloo is a 30 minute train ride.
We offer a comprehensive package of benefits including private healthcare, car schemes, life insurance and generous pension contributions.