For many fans of Formula One, the sport exists between lights and chequered flag on a Sunday afternoon. It begins and ends with the exploits of the drivers on the track. But this is merely the tip of the spear. The reality of modern F1 is that of a complex and intertwined operation, every part of which needs to perform near its limit if success is to be achieved. From the pit crew searching for the ultimate repeatable pit stop, to the inspiration of the designers, the application of engineers and the herculean efforts of an army of fabricators and machinists. Much of our success is thanks to the diversity of thought and spectrum of skill sets held within the team, our ability to recognise unique contributions from individual team members is just a part of why we love what we do.
Job Description
We are currently seeking an enthusiastic IT Support Engineer to join our department within Red Bull Powertrains based onsite at our offices in Milton Keynes.
The main purpose of this position is to provide expert-level support for hardware and associated software to resolve complex technical issues and problems, ensuring high level of customer satisfaction. Primarily focus on 2nd line tickets also assist with 3rd line problems when required and occasionally cover 1st line.
Main responsibilities of the role:
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Advanced Incident Resolution: Diagnose and resolve complex technical issues related to hardware, software, and network connectivity.
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Microsoft OS Support: Troubleshoot software installations, configuration, and compatibility issues.
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Networking: Familiarity with TCP/IP, DNS, DHCP, and LAN/WAN concepts.
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Microsoft 365 (M365) Services: Troubleshoot M365 account issues, permissions, and access.
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Perform system administration tasks, including updates and patching to key services to ensure the stability of IT systems.
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Implement and enforce relevant IT security controls.
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Participate in IT projects, including system upgrades, migrations, and new technology implementations. Assist other IT teams with project deployment tasks as required.
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Maintain detailed documentation of IT processes, procedures and troubleshooting steps
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Mentor and guide junior IT support Staff. Provide training and support to enhance their technical skills and knowledge.
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User Communication, manage user expectations and provide timely updates on issue resolution.
Essential attributes for success:
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Proven experience with Microsoft applications, client operating systems including (physical and virtual): Windows 11, Microsoft O365, Intune, ConfigMgr, Exchange and business systems. MCP qualifications mandatory. MCSE desired.
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Hands on experience with Active Directory and Group Policies.
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Excellent customer management skills
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Strong oral and written communication skills
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Works independently, but is also a team player
Now from us - what you can expect to receive in return:
Not only is this a fantastic role, but it is also a fantastic team to work with here at Red Bull Powertrains.
A good salary is just the start, there are many other benefits too such as our bonus scheme, private health care cover, life assurance scheme, workplace nursery, company contributed pension scheme, on site gym & fitness classes, free food, and a cycle to work scheme; but above all, the job satisfaction doesn’t get any better than the feeling of making a real contribution to the function of our Grand Prix cars.
Job Posting End DateMon, 21 Oct 2024