Job Title: Director of Shop Operations
Immediate Supervisor: Director of Operations
Employees Supervised: 0-20 employees
FLSA Status: Exempt
Summary
The Director of Shop Operations is a results-driven team-player who prioritizes safety and leverages mechanical and diagnostic skills, along with creative problem-solving, to deliver real-time solutions in a fast-paced, multi-brand environment. This role is responsible for preparing, maintaining, and monitoring the fleet while leading a team of approximately 12 in-house technicians, a shop manager, and a parts manager. The Director maintains strong relationships with vendors and service providers to ensure quality and timely support. Additionally, this position ensures cost-effective operations, reports to executives on performance, and upholds the highest safety standards.
Essential Job Functions
- Ensure sustained compliance with regulatory agency requirements governing driver safety, equipment maintenance, record-keeping or similar activity.
- Lead day-to-day operations of shop department and provide strong management for non-exempt leaders. Mentor leaders, set policy, and provide guidance for day-to-day operations.
- Direct and coordinate Shop financial and budget activities to fund Shop operations, maximize investments, and increase efficiency.
- Monitors Collective Data and Labor to ensure timely dispatch and completion of work orders; provides oversight of Shop Management to reduce unnecessary overtime.
- Anticipate the sale of vehicles; coordinate the purchase and replacement of fleet vehicles.
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with organization officials, and staff members as necessary.
- Recruit, hire, train, and develop subordinate leaders and associates; manage shop leadership team.
- Direct and coordinate activities of departments concerned with the production, pricing, sales, or execution of the supercar experience.
- Plan and direct activities such as sales promotions, coordinating with other department heads as required.
- Manage all incoming and outgoing parts for Exotics Racing.
- Maintains proper inventory level, and the ability to predict future needs; oversee special order parts process and ensure timely delivery.
- Identify the right part(s) for the make, model and year of vehicles being serviced.
- Confirm all parts are inventoried correctly in the company used data system.
- Other duties as assigned
Knowledge
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Bilingual in Spanish is a plus.
- Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
- Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Tools: Calculators, desktop computers, scanners, copiers, fax and phone systems.
- Technology: Continuous knowledge development and understating in the latest and upcoming technologies in a rapidly evolving industry.
- Other: Comprehensive knowledge and experience with the performance of exotics cars and racing.
Skills
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking: Talking to others to convey information effectively.
- Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
- Social Skills: Coordination, instructing, negotiation, persuasion, service orientation, social perceptiveness.
- Systems Skills: Judgment and decision making, social perceptiveness.
- Resource Management Skills: Time management.
- Desktop Computer Skills: Spreadsheets, presentations, internet navigation, word processing.
Abilities
- Requires the ability to read and understand information and ideas presented in writing.
- Ability to apply general rules to specific problems to produce answers that make sense.
- Ability to schedule events, programs, and activities, as well as the work of others.
- Ability and demonstrated understanding of how to match market demand and supply.
- Ability to develop constructive and cooperative working relationships with others,and maintaining them over time.
- Ability to provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Ability to understand and optimize yield strategies and revenue management to drive and leverage business.
- Ability to develop and present relevant and insightful analysis including performance analysis, market analysis, and competitor analysis and to implement meaningful action plans based on the analysis.
- Ability to influence internal and external decision makers.
- Ability to establish and adhere to priorities in a fast-paced environment.
- Ability to effectively works in a defined market or region, identify prospective partners, and negotiate successfully in a constructive and collaborative manner.
- Ability to tell when something is wrong or is likely to go wrong recognizing there is a problem.
- Ability to communicate information and ideas in writing so others will understand.
- Ability to apply general rules to specific problems to produce answers that make sense.
- Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Ability to work both independently and as a strong team member.
- Ability to make decisions without supervision, freedom to determine tasks, priorities, and goals, being exact or highly accurate,
Qualifications
Experience and Educations:
- Five years’ experience in a Management position in a RACING environment.
- Must have at least 3 to 5 years of experience in an auto parts manager/sales role
- Must have computer proficiency
- Team oriented, flexible and focused on maintaining a high level of customer service
- Valid driver’s license
- Knowledge of dealer-based computer software a plus
- Flexible shifts including days/nights and possible weekends or holidays
- Knowledge of European cars a plus
- Race team parts experience
Work Environment
Work is typically performed in an office environment while sitting at a computer screen for extended periods. Requires contact with others (face-to-face, by telephone or otherwise), repeating the same physical activities or mental activities over and over. The employee is occasionally required to climb or balance and stoop, crouch, or kneel when working with files Requires making decisions without supervision, freedom to determine tasks, priorities, and goals, being exact or highly accurate, meeting strict deadlines, working with donors, prospects and the public. Requires work with others in a group or team, coordinating or leading others in accomplishing work activities, includes responsibility for work outcomes and results. May work hours during the evening and on weekends.
Las Vegas Motorsports Park, LLC dba SpeedVegas and its subsidiaries is an Equal Opportunity Employer that is committed to Inclusion and Diversity. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Las Vegas Motorsports Park, LLC dba SpeedVegas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Priority may be given to current employees and local candidates.