Job Title: Track Host/Hostess
Immediate Supervisor: VP of Operations
Employees Supervised: None
FLSA Status: Non-Exempt
Job Purpose
Under the direct supervision of the Track Managers, the Host/Hostess ensures a flawless experience for our valued customers by providing exceptional customer service. At Exotic Racing, our Track Hosts operate and view themselves as true business partners because they are an integral part of the day-to-day operation of the racetrack. As such, Hosts look to make themselves indispensable each minute of the day by managing every aspect of our Clients’ experience.
Essential Job Functions
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Ensure the environment is kept safe, clean and professional for customers as well as co-workers.
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Maintain a positive attitude and appearance reflective of the critical role this position plays as ambassador in receiving our guests.
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Greet customers professionally and proactively assess what each customer wants or needs before the customer feels they have to ask.
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Open and close cash registers and maintain accountability for balances on cash drawers. Perform tasks such as counting money, separating charge slips, coupons, and vouchers. Balance cash drawers and make safe-deposits.
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Compute sales prices, total purchases, receive and process cash or credit payments.
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Maintain knowledge of current sales and promotions.
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Answer customer inquiries regarding the “track experience” and Exotic Racing merchandise.
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Work both outside and inside the office, based on the needs of the racetrack and the needs of the customers/booking schedule through each day. Constantly move amongst customers at the track and attend to those potential customers that seek information via telephone, email and our website.
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Take ownership of all customer complaints and seek to resolve any issues that arise as trained. Handle customer complaints with empathy and professionalism. Escalate customer challenges as appropriate when the need arises.
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Keep constant watch around the track, office and all guest-accessible areas for potential safety hazards that may present themselves to customers and co-workers alike. Work to maintain a safe, clean and professional environment for all co-workers and customers.
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Clean merchandise shelves, counters, and tables throughout each shift to ensure a professional appearance for Exotic Racing at all times.
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Protect our business, client, and employee information, including but not limited to, customer names, billing and contact information.
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Regular and consistent attendance is mandatory.
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Other duties as assigned.
Abilities
Cash register experience; fast learner; able to work independently at different positions; hosting, registration, retail shop, client dispatching, video department; ability to maintain attention to detail with the ability to multi-task and prioritize; key personal skills; committed to excellence; outstanding attention to detail; able to communicate at all levels with customers and management; goal oriented, with excellent organizational and communication skills; self-motivated and problem solving oriented; able to work in a fast paced environment.
Work Environment
Work is performed in a retail setting with high levels of face-to-face client interaction. Additionally, the worker is regularly exposed to real-world racetrack conditions, noise levels, sights, sounds and smells. This position regularly moves between work typically performed in the aforementioned retail office environment to hosting guests in the later described racetrack environment. This position is required to regularly climb, balance, bend, stoop, crouch, kneel and/or long periods of standing while performing normal job duties and which necessitate frequent mobility throughout the employee’s workday. This position requires decision-making without immediate supervision, and the ability to prioritize tasks, be exact, meet strict deadlines, and work with the public. This position must successfully work as part of a cohesive team, coordinating or leading others in accomplishing work activities, and maintain responsibility for work outcomes and results. This position should expect to work hours outside of regular business hours (those hours in the evenings, on weekends and some national holidays).
Qualifications
Experience and Education:
High School diploma, two or more years’ experience in face-to-face customer service.
Skills
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Basic Skills: Active learning, active listening, critical thinking, basic math to include addition, subtraction, multiplication, division, reading comprehension, speaking, writing. Must possess strong attention to detail.
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Social Skills: Coordination, instructing, negotiation, persuasion, service orientation, social perceptiveness.
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Problem Solving Skills: Complex problem solving.
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Systems Skills: Judgment and decision making, social perceptiveness.
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Resource Management Skills: Time management & ability to prioritize/reprioritize.
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Desktop Computer Skills: Spreadsheets, presentations, internet navigation, word processing.
Knowledge
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Administration and Management — General office administrative duties and management of customer needs.
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Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Bilingual in Spanish is a plus.
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Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Tools — Calculators, desktop computers, scanners, copiers, fax and phone systems.
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Other — Comprehensive knowledge and experience with the performance of exotic cars and racing.
Las Vegas Motorsports Park, LLC is an equal employment/affirmative action employer. If you need an accommodation for any part of the employment process because of a disability, please send an email to HR@speedvegas.com to let us know the nature of your request. Las Vegas Motorsports Park, LLC participates in E-Verify EOE/AA/Disabled Vets Equal Opportunity.