Technical Case Engineer

What to ExpectWhat You'll Do

• Assisting the Warranty & Campaigns Manager in leading the Aftersales field campaign (FCR) and safety committee processes ensuring successful and timely delivery of business-critical campaigns and recalls.
• Liaising with Managers and stakeholders at all levels to ensure workshop campaign and recall documentation is correctly published and available to all Retailers and provided to relevant authorities as necessary.
• Ensuring active workshop campaign and recall completion rates are monitored and reported to authorities as necessary, taking actions to achieve business targets where required.
• Supporting the Warranty & Campaigns Manager in ensuring all recalls and campaigns are carried out within the global Retailer network in line with stringent legislative frameworks.
• Ensuring the Central and Regional teams are regularly updated on campaign and recall completion rates (by Retailer) through clear and accurate reporting.
• Working with the wider McLaren functions and stakeholders at all levels, including Client Services, Regional Teams, Parts Operations, Marketing, Legal, P.R and Quality. Maintain records of agreed actions with timelines for completion, following up as necessary
• Taking ownership of Technical Support quality concerns identified, reporting to Quality and escalating to reach resolution.
• Attending and, where necessary, leading internal McLaren meetings as required to meet key objectives of the business.
• Ensuring all key processes are documented (process mapped) and maintained, with responsibilities clearly defined and identify opportunities for further improvement.
• Carrying out any other appropriate work relevant to the role as required.

What You'll Bring

• Previous experience in the Automotive sector either within a technical support or quality role, or prestige vehicle dealership (5 years minimum) ideally involving campaign / recall processes.
• Qualified to degree standard. A formal technical or engineering based qualification, Master Technician status or suitable experience may be considered in lieu.
• Excellent problem-solving and communication skills
• IMI recognised training in hybrid/electric vehicle systems an advantage.
• Advanced computer skills – Microsoft Office suite. Power BI and Power Automate an advantage.
• Comfortable working with data and possessing good analytical skills.
• Proven technical experience and knowledge of modern vehicle electrical, mechanical and body systems (included but not limited to: CAN / BUS / ODB, multi-cylinder turbocharged engines, twin clutch transmission, active suspension systems, carbon fibre composites)

What We'll Do for You

We offer a wide – ranging benefits package, which includes:

Who Are We?

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks.

McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey.