Summary Statement:
This position will include first and second level phone, email and hands-on support for internal employees, managing and maintaining PC/MAC based environments. Candidate will be responsible for support, installation, maintenance, and customization of all corporate PC and MAC systems and applications.
Essential Functions of this Role:
- Provide a high level of customer service to all internal users.
- Provide support for our retail stores using Teamwork POS (Network, PC & iPad based)
- Effectively prioritize tasks in a high volume environment. (Fox utilizes Dell Kace for ticket management)
- Exhibit a high level of proficiency and expertise with OSX, Win7/8/8.1/10, Office 2007/10/11/365, Exchange administration, and AD administration and various browser brands & versions.
- Document network, server, systems and application problems and affect recovery procedures following outages or service interruptions.
- Evaluates and/or recommends purchases of workstations, laptops, peripheral equipment, and software; provides technical consulting services to department/organization regarding use of computers, applications, and networks to satisfy business needs.
- Performs miscellaneous job-related duties as assigned including assisting administrators, technicians, programming division and management as required.
- Maintains currency of knowledge with respect to relevant business related technology, applications equipment, and/or systems.
- Should be a self-starter, requiring little direct supervision.
- Responsibilities may include travel to remote sites and occasional flexibility in work schedule including after-hours assistance.
- Responsibilities also include supporting Fox’s A/V systems and Sales Presentations.